Last updated: November 6, 2026
This policy explains how payments, cancellations and refunds work for services provided by Digital Discounts (“we,” “us”). It applies alongside our Terms of Service and any written proposal or agreement for your project. If a signed agreement says something different, the agreement takes priority.
Payments
- We accept Visa, Mastercard and Discover. Card payments are processed securely by a third-party payment processor; we never see or store your full card number.
- Project fees, deposits and monthly fees are listed in your proposal or invoice before any payment is taken.
- Advertising budgets (for example Google Ads or Meta Ads spend) are paid to the advertising platforms and are separate from our management fees.
Service delivery
Our services are digital and delivered online — for example strategy documents, designs, website files, campaign setup, content and ongoing management. Timelines and deliverables are agreed in your proposal before work begins. Nothing physical is shipped.
Refunds for one-time projects
- Before work begins: if you cancel within 14 days of payment and before we've started work, you're eligible for a full refund.
- After work begins: fees are refundable only for the portion of work not yet completed. Work already delivered or in progress — including discovery, strategy, design and development time — is non-refundable.
- Completed and approved work is non-refundable.
Monthly services
- Ongoing services (such as SEO, ads management, social media or maintenance) can be cancelled with 30 days' notice, unless your agreement states otherwise.
- Fees for months already started or completed are non-refundable.
- After cancellation, we'll hand over any account access and assets you own, as described in your agreement.
Non-refundable items
- Advertising spend paid to third-party platforms.
- Third-party costs bought on your behalf, such as domains, hosting, software licenses, stock assets or plugins.
- Work completed or delivered before a cancellation request.
No guaranteed results
Marketing results depend on many factors outside our control. Refunds are not available because specific rankings, traffic, leads or sales were not achieved, unless a written agreement explicitly says otherwise.
How to request a refund or cancel
Send us a request through our contact form, or call us at (919) 273-3853, with your name, company and the invoice or project it relates to. We'll respond and review every request in good faith. Approved refunds are returned to the original payment method, and usually appear within 5–10 business days depending on your card issuer.
Disputes
If you have a concern about a charge, please contact us first — most issues can be resolved quickly and directly.
Contact
Digital Discounts
Business Address: 105 Larchmont Circle, Goldsboro, NC 27530, USA
Phone: (919) 273-3853